Hello! We are authorized retailer of CAP BARBELL, and our warranty policy will be following CAP’s. For your convenience, we’ve shortened the warranty policy into the following paragraph:
◆ Only applicable for the items manufactured by CAP.
◆ Only applicable for the defects caused under normal usage.
◆ Non-transferable, limited to the original buyer.
◆ Applicable after delivery; the damages caused during transit are not included in this warranty.
For more details, please refer to the following content below. In case of discrepancies between the short summary and the full version of CAP’s warranty policy, the full version shall prevail.
All warranties are issued through the manufacture of the purchased product. Below you will find detailed information pertaining to such warranties. All items sold under clearance are sold as is, and as such are excluded from all warranties.
CAP BARBELL, INC
CAP Barbell Parts/Warranty/Service Department:
Monday - Friday
8:30 AM - 5:00 PM CST
Brands included in CAP Barbell Warranty: CAP, CAP Barbell, CAP Strength, CAP Fitness, Fuel Performance, Tone Fitness, Velocity, Reebok, adidas, Outdoor Escapes, Nerk, Outback, Fencer Wire, ZOOZ
Please consult your physician before using fitness products and starting a new exercise regimen.
CAP Barbell (CAP) warrants that the product you have purchased is free from defects in materials or workmanship under normal use during the warranty period. Your sales receipt, showing the date of purchase of the product is your proof of the date of purchase. This warranty applies only in the United States and only to products manufactured by CAP that are purchased directly from CAP or from an authorized CAP dealer. This warranty is non-transferable and applies only to the original purchaser.
This warranty does not extend to any product that has been damaged or rendered defective; (a) as a result of accident, misuse, or abuse; (b) by the use of parts not manufactured or sold by CAP; (c) by modification of the product or (d) using product in a manner for which it is not intended . Except as expressly set forth in this warranty, CAP makes no other warranties, expressed or implied of merchant ability and/or fitness for a particular purpose.
CAP will not be held responsible for transportation or labor costs associated with returning merchandise. All goods that have been given an authorization number from CAP must be shipped back to a CAP facility for inspection using the cap return authorization number# and must be shipped prepaid. Any collect or 3rd party shipments will be refused.
CAP is not responsible for any damages sustained during transportation to or from our facilities. Upon inspection, if product is deemed defective, CAP reserves the right to repair or replace product at its discretion. Any repaired or replaced merchandise will be shipped prepaid by a CAP approved carrier. In the event that the goods are not defective; the customer will be fully responsible for the pickup of the product from our warehouse facility at their own expense. Customer must assign and prepay the carrier. Any returns not picked up within 30 days of their receipt at a CAP facility may be destroyed or assessed a storage fee of up to $50 per day. Before returning a product, you must call 1-877-227-0955 to obtain a return authorization number. No returns will be accepted without authorization. Following these practical guidelines will help you to enjoy your CAP product for years to come.